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“Hate/Harm” Content Poses a Reputational Risk for Card Brands and Payment Facilitators

With the gaining momentum of the alt-right movement over the past few years, the US and other Western countries have seen an increase in hate groups and other extremist organizations that frequently operate and organize through the internet. Although the First Amendment of the US Constitution offers broad protections for speech, card brands, payment facilitators, and internet platforms frequently reject "hate/harm" content in their terms and conditions.
Hate/harm content encompasses merchants whose primary purpose is to advocate for, or to promote products or services that advocate for, hatred, hostility, or violence toward members of a race, ethnicity, nation, religion, gender, gender identity, sexual orientation, or any other designated sector of society. Although this content may originate online, it can often fuel real violence. The most recent FBI statistics for hate crimes, from 2016, show that there were 6,063 incidents involving 7,509 victims. Of these, 58.9 percent of victims were targeted because of race/ethnicity/ancestry. The second-largest category, at 21.1 percent, was religious bias; the third-largest category, at 16.7 percent, was sexual-orientation bias.
One of the most notorious hate websites, the Daily Stormer, has raised the profile of this kind of online content. After a counter-protester was killed during a far-right rally organized in part by the website operators, there were cries for the website's registrar, GoDaddy, to take action. GoDaddy dropped the domain name for violating its Terms of Service, and it bounced around many registrars before ending up most recently on Eranet International Limited, a noncompliant registrar based in Hong Kong.
These kinds of websites can severely damage the reputation of internet and payments platforms. LegitScript monitors for hate-harm content to enforce our partners' terms and conditions, but to also mitigate reputational risk associated with hosting this kind of content.

David Khalaf is a writing, communications, and marketing professional with specialties in media, investigations, content strategy, and writing instruction. His 20 years of writing, media, and communications work have included two top-tier universities (USC and UCLA), print and digital magazines, consulting firms, and technology companies.

His current work involves content strategy and development at LegitScript, a company that helps the world's leading search engines, payment service providers, and internet platforms and marketplaces do business with legitimate, legally operating entities in more than 80 countries and 15 languages around the world. LegitScript specializes in risk and compliance for highly regulated industries including CBD/cannabis, online gambling, cryptocurrencies, drugs, financial trading, online adult, scams and fraud, and more.

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