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Problematic Claims: Understanding What Your Merchants Can and Can’t Say


This course is approved for one hour of ETA Certified Payment Professional Continuing Education credit.

Watch On-Demand

A greater reliance on e-commerce in recent years has brought many new merchants online who may be unaware of the limitations on how they can describe their products or services. Any business is at risk of making deceptive or problematic marketing claims, which is why it’s important for payment service providers to understand what merchants can and can’t say.

In this course, you’ll learn the top categories that are most frequently the subject of problematic claims, and hear about the latest enforcement efforts regarding claims. Topics include:

  • Dietary supplement and drug claims
  • Misleading earnings claims
  • Manufacturing claims
  • Where to look for potentially problematic claims
  • And more!

This is course #3 of LegitScript’s 2022 Merchant Risk Masters Series. Participants can register for individual courses or sign up for the entire series to earn a Merchant Risk Master Certificate (or a Level 2 certification if you completed last year’s series). 

Note: Quiz links are provided near the end of each webinar.


Session Speakers


Gerard Olson
Associate General Counsel, LegitScript
Kristy Naylor
Counsel, LegitScript