Platform Monitoring:
Customer Experience

Using a combination of advanced algorithms and human analysis, we help to identify and flag problematic content that harms the customer experience and puts you at risk of regulatory scrutiny and reputational harm.
The LegitScript Experience

We track more than 1.3 million advertising and e-commerce listings per day, monitoring virtually every type of content, from the sale of physical products to user-posted hate speech. If your platform supports any type of user-generated content, ads, or e-commerce listings, our monitoring services can help you reduce risk and foster a productive, transparent online environment.

Here's what we deliver:

Some of our platform monitoring customers:

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The High Cost of Reputational Damage
PERCEPTION MATTERS WHEN IT COMES TO YOUR PLATFORM

Advertising revenue, marketplace listings, and user-generated content are essential to the success of your platform, but when your customers' behavior crosses the line into dangerous, hostile, or illegal activity, you can pay a big price. Learn about the major risks and how LegitScript can help protect your business and your brand.

Ready to Learn More?
Case Study:
Google and Bing

Seeking help to clean up its ad space and reduce regulatory risk, Google turned to LegitScript. The result: a sustained 99.8% decrease in the incidence of rogue internet pharmacy advertisers. Since then, several of the world's largest internet platforms, including Google, Bing, and Amazon, have turned to LegitScript's multilingual team of experts to monitor their merchants and advertisers in more than 20 countries, including the US, Canada, China, Japan, Russia, Turkey, Israel, several EU nations, and more.

Risk Management Resources
  • Dietary Supplements FAQ: Learn about dietary supplements and the claims that can violate policies.

  • Drop-Shipping FAQ: Learn about drop-shipping merchants and why they are considered high-risk.

  • BRAM & GBPP Basics: Understand Mastercard and Visa rules that protect card brands and consumers.

The Latest News
  • How Fraudsters Target Military Veterans

    Veterans Day is a popular time for businesses to advertise to the military, including merchants offering predatory services. For this reason, it’s important for payment service providers to scrutinize merchants offering help with official services to ensure they aren’t taking advantage of customers. For example, some merchants offer to help retired military members process form…

    By LegitScript Folks

    on November 11, 2021

    Fraud & Scams

  • Signs Your "Morkey Mouse" Costume May Not Be Genuine

    Earlier this month we wrote about how decorative contact lenses are regulated by the FDA and can pose real risks if used improperly. But they aren’t the only threat to merchant portfolios and e-commerce platforms during the fall season. Halloween costumes themselves can present an additional potential danger: intellectual property infringement.  IP-infringing merchants often seek…

    By LegitScript Folks

    on October 22, 2021

    Intellectual Property

  • Laws Around Decorative Contact Lenses Can Be Eye-opening

    In early fall, it’s prime season for merchants selling Halloween costumes, theatrical makeup, and, increasingly, decorative contact lenses. Since these contact lenses typically have no vision-correction purposes, consumers and payment facilitators alike may not realize they are products regulated by the Food and Drug Administration (FDA) that pose real risks if used improperly.  Also called…

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