FAQs

What changes do I need to report after certification?

Please notify [email protected] if your business experiences significant changes.

Business changes

• Ownership
• Business operations
• Partnerships

Website changes

• Major website updates
• New services
• Expansion into new jurisdictions

Licensing and regulatory changes

• Licensing updates
• Disciplinary actions
• Regulatory actions involving your business, principals, or employees

Keeping us informed helps ensure your certification remains accurate and in compliance.

How do I add another website or business?

You do not need to submit a new application unless you would like to manage the certification for this new website separately from your existing certification. If you want to manage this website separately (i.e. distinct analyst reviews, distinct billing cycle, etc.) start a new application.

To add another website without starting a new application:

1. Email [email protected] with the website URL.
2. Complete a compliance review for the additional website.
3. Pay the applicable application fee.

Additional websites added in this manner will share the same renewal date as your existing certification.

Renewal discount

If the additional website is approved within six months of your renewal date, its initial annual certification fee will be reduced by 50%.

What are the benefits of Healthcare Certification?

Healthcare Certification demonstrates that your business meets LegitScript's Certification Standards and provides access to important advertising and payment processing opportunities.

Benefits include:

• Eligibility to advertise on participating platforms such as Google, Meta, Netflix, LinkedIn, TikTok, and Microsoft Bing (subject to each platform's advertising policies)
• Independent verification that your business meets LegitScript's Certification Standards
• Recognition by participating payment providers and financial institutions such as Visa and Mastercard.
• Increased credibility with patients, business partners, and industry stakeholders

Please note: LegitScript Certification may be required to participate in certain advertising programs, but it does not guarantee advertising approval. For information about advertising policies, platform-specific advertising decisions, and examples of services that may be subject to additional advertising restrictions, see "Who can answer questions about advertising policies or advertising decisions?" on the Getting Started Certification FAQ page.