Certified to Care: Haven Health Management on Setting the Standard for Ethical Addiction Treatment
Navigating addiction treatment can be overwhelming, especially when trust and safety are on the line. At Haven Health Management, LegitScript Certification provides critical reassurance that helps families and individuals make informed, confident choices.
About Haven Health Management
Haven Health Management delivers trusted, accredited addiction and mental health care through expert teams, advanced therapies, and supportive environments tailored to each individual’s unique journey toward lasting recovery and wellness.
Dr. Sal Raichbach has more than 30 years of experience in addiction and mental health treatment. He is licensed in fourteen states and is a nationally-recognized psychologist frequently referenced by news outlets including The Washington Post and Fox News.
"A LegitScript Certification is a third-party safeguard for your peace of mind. It means programs like ours are dedicated to making sure yourself or your loved ones receive ethical, licensed, evidence-based treatment."
Dr. Sal Raichbach, LCSW, PsyD
Chief Clinical Officer at Haven Health Management
Q&A With Dr. Sal Raichbach
In this interview, Dr. Sal Raichbach, Chief Clinical Officer at Haven Health Management, shares how certification helps cut through misleading advertising, upholds rigorous standards of care, and reflects the organization’s deep commitment to ethical, transparent practices across all its facilities.
Patients and families often feel overwhelmed when searching for treatment. How does LegitScript Certification help them know they’re making a safe, informed choice?
Searching for treatment can feel overwhelming. There is so much information out there, and it’s hard to figure out what’s trustworthy and what might be not only incorrect, but potentially harmful. At Haven Health Management, LegitScript Certification is our way of making the process safer and more transparent.
The certification tells families they’re looking at a licensed, credentialled treatment provider that prioritizes safety, ethical and transparent practices. This badge is a promise that you’re in good hands, and that every step from first call to admission is held to the highest standards.
Many treatment centers advertise online. What should people watch out for, and how does Certification help cut through potentially misleading or unethical claims?
Unfortunately, the online treatment space is full of unqualified providers or brokers, disguised at treatment centers, who are incentivized to send patients to specific treatment centers, legitimate or not. One major red flag we see a lot are ads that promote a facility being local then link a facility thousands of miles away.
LegitScript only certifies facilities that prove their legitimacy and ethical practices. This includes everything from the staff to the physical facilities to the advertising practices.
For example, on our The Haven Detox website, you see the actual staff, actual facility photos, addresses, and even a list of specific therapies to expect. This is especially important in a field where trust and safety are everything.
What would you say to a parent or spouse who’s worried about sending their loved one to treatment? How does being certified provide peace of mind?
When someone is seeking treatment for themselves or a loved one, they are most likely in a very vulnerable position. You have to think that regardless of whether it's an individual or someone seeking treatment on behalf of someone else, they’ve been through a lot at this point. The goal of treatment is to curb the issues causing problems in someone’s life, not fuel them because the provider is putting themselves over the patient. A LegitScript Certification is a third-party safeguard for your peace of mind. It means programs like ours are dedicated to making sure yourself or your loved ones receive ethical, licensed, evidence-based treatment.
Given the success you’ve seen with your certified facilities under the Haven Detox brand, any plans to expand certification to more facilities under your other treatment center brands?
Yes, absolutely. Haven Health Management has already certified all 21 locations and will continue with at least three more openings this year. Our goal is for every facility, whether it’s The Haven Detox, Indiana Center for Recovery, The Recovery Team, or Never Alone, to meet these same standards. Certification is about holding ourselves accountable everywhere we serve.
What sets Haven Health Management apart in terms of ethical care and patient safety? And how does certification reflect those values?
What sets Haven Health Management apart is our unwavering commitment to comprehensive, innovative treatment. We refuse to settle for the status quo or cut corners. Each patient receives the most effective care available, which directly aligns with the values of the LegitsScript certification.
This commitment means offering a full spectrum of advanced, evidence-based therapies instead of relying solely on traditional methods. Plus, our LegitScript certification verifies that all advanced services are delivered by properly licensed and qualified professionals at verified physical facilities.
If someone is unsure about whether to seek treatment or where to go, what message would you want to leave them with?
For starters, if you don’t see the LegitScript Certified logo on their website, ask about certification. You’ll learn a lot just with that question. Certified providers are going to gush about being certified. Non-certified providers are most likely going to deflect or make excuses.
Secondly, entering treatment is a huge step. You don’t need to have all the answers, or even fully understand what you’re feeling, to reach out for help. Just speaking openly with someone who genuinely cares and understands can be a relief and make you feel less alone. That first call is far less scary than you imagine. You're worth the effort, and you truly deserve to feel hopeful again!
Are you an online pharmacy or telemedicine provider? Get certified!
Become a certified healthcare merchant and unlock the benefits of LegitScript Certification today, including the ability to participate in online advertising and payment processing programs. Many of the world’s leading companies require or recognize LegitScript Certification.