Why Did Luqra Choose LegitScript Merchant Monitoring?
Luqra sought out LegitScript as part of its broader push to tighten risk controls without slowing down operations. As a fast-moving fintech company, they needed to be confident in the merchants they were supporting, especially in edge-case categories where potential issues might not be immediately obvious. Jacob Bennett, Chief Risk Officer, explains what made LegitScript the right merchant monitoring service provider for the job.
About Luqra
Luqra is a fintech company focused on simplifying peer-to-peer payments and merchant services. Built for speed and user experience, Luqra serves a growing portfolio of merchants and partners operating in a fast-evolving ecosystem. As Luqra’s portfolio has expanded, so has its focus on maintaining visibility and control around compliance and risk.
"LegitScript has helped us focus on what’s truly risky. That clarity has saved us a lot of time and energy."
Jacob Bennett, Chief Risk Officer, Luqra
Q&A With Jacob Bennett
In the following Q&A, Jacob explains why Luqra chose LegitScript as their merchant monitoring provider, and how LegitScript’s clear, actionable reporting has helped them make decisions more quickly while maintaining risk oversight.
What was the main problem you were trying to solve when you looked for a merchant monitoring solution?
As we grew, it became harder to manually review every merchant with the level of detail we wanted. We needed to spot issues earlier and more consistently, and pay attention to things like product claims, marketing practices, or business models that might introduce risk. LegitScript gave us a way to see those issues without slowing us down.
What stood out to you about LegitScript’s platform and capabilities?
LegitScript’s human expertise, in particular, is invaluable. There are some types of risk that just can’t be effectively detected with AI and automation alone — things that require common sense or the ability to read between the lines — and LegitScript catches those, which is impressive.
How has LegitScript changed how your team approaches risk?
It’s made our workflow more efficient and more focused. We’re not applying a one-size-fits-all approach. We’re getting targeted, contextual insight that we can actually act on. That means we can spend more time on the merchants that need our attention and less time chasing things that don’t.
How has LegitScript’s monitoring performed from a usability standpoint?
It’s intuitive and simple for new team members to learn. The alerts are clear, the supporting documentation is helpful, and it’s easy to trace why something was flagged. That makes it easier for our team to review, respond, and move on quickly without second-guessing.
What’s been your experience working with the LegitScript team?
They’ve been excellent to work with. The team is responsive, and they’re open to collaborating around how we use the platform. It doesn’t feel like a one-way vendor relationship. They’ve taken the time to understand what matters to us and tailor things accordingly.
Would you recommend LegitScript to other payments companies?
Definitely. If you’re managing a merchant portfolio at any sort of scale — especially in a space where risk isn’t always black and white — LegitScript gives you the visibility and support to make informed, confident decisions.